Refund policy

Effective Date: 01.07.23

This Return and Refund Policy outlines the terms and conditions regarding returns and refunds for products ordered from the Brand Shop operated by LocalHeroBox GmbH ("LocalHeroBox") on behalf of SD Worx ("Customer"). By placing an order through the Brand Shop, you agree to comply with this Return and Refund Policy.

  1. Custom-Made Products: a. All products ordered through the Brand Shop are considered custom-made, as they are produced and customized on demand according to the customer's specifications. b. Due to the personalized nature of these products, returns and refunds are generally not accepted unless there is a manufacturing defect or an error made by LocalHeroBox.

  2. Manufacturing Defects and Errors: a. If you receive a product with a manufacturing defect or an error made by LocalHeroBox (e.g., incorrect customization), please contact us within [Insert Number of Days] days of receiving the product. b. To initiate a return or refund, please provide photographic evidence or a detailed description of the issue. LocalHeroBox will assess the situation and determine the appropriate resolution.

  3. Return Authorization: a. Prior to returning a product, customers must obtain authorization from LocalHeroBox. Unauthorized returns may not be accepted or processed. b. To request return authorization, please contact our customer support team using the contact information provided in the Brand Shop. We will guide you through the return process and provide you with the necessary instructions.

  4. Return Shipping: a. Customers are responsible for the cost of return shipping unless the return is due to a manufacturing defect or an error made by LocalHeroBox. b. LocalHeroBox will provide instructions on where to ship the return. Please ensure that the product is securely packaged to prevent damage during transit.

  5. Refund Process: a. Once the returned product is received and inspected by LocalHeroBox, we will determine if a refund is applicable based on the nature of the return. b. If eligible, refunds will be processed within [Insert Number of Days] days from the date of receiving the returned product. The refund will be issued using the original payment method, unless otherwise agreed upon.

  6. Non-Refundable Items: a. In general, personalized and customized products are non-refundable unless there is a manufacturing defect or an error made by LocalHeroBox. b. Items that cannot be returned or refunded include digital products, perishable goods, and any products that are specifically designated as non-returnable or non-refundable in the Brand Shop.

  7. Modifications to the Return and Refund Policy: a. LocalHeroBox reserves the right to modify or update this Return and Refund Policy at its discretion. Any substantial changes will be communicated through the Brand Shop or other appropriate means. b. Continued use of the Brand Shop after the changes to the Return and Refund Policy constitutes acceptance of the modified terms.

If you have any questions or concerns about our Return and Refund Policy, please contact us using the provided contact information.

Please note that this Return and Refund Policy applies specifically to the Brand Shop operated by LocalHeroBox GmbH for SD Worx.